At EquipIndustrial, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a hassle-free return process to make things right.
1. Return Window
We accept returns within 30 days of receiving your order, regardless of whether the item is new or used. After 30 days, we are unable to process returns or refunds.
2. Eligible Items for Return
We accept the return of both new and used products, provided they meet the following conditions:
- The item must be in its original condition (no further damage caused during use).
- All original components and accessories must be included (if applicable).
- The item should be returned with its original packaging, if available.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email or call our customer support team at support@equipindustrial.com with your order details and reason for the return.
- Approval and Instructions: Once your return request is approved, we will provide detailed return instructions, including the return address.
- Ship the Item: Package the item securely and ship it back using a reliable shipping method. We recommend using a trackable shipping service to avoid any issues.
4. Return Shipping Costs
- Customer Responsibility: Return shipping costs are generally the responsibility of the customer.
- Exceptions: If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.
5. Refunds and Processing Time
Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
- Original Payment Method: The refund will be credited to your original payment method.
- Deductions (if any): In case of missing components or further damage, we may apply a partial refund.
Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
6. Exchanges
If you wish to exchange an item for a different product, please contact our customer support team. Exchanges are subject to product availability.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Items that have been heavily damaged due to misuse.
8. Contact Us
If you have any questions about our return process or need assistance, please feel free to contact us at support@equipindustrial.com.