Shipping Policy
At EquipIndustrial, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. Our shipping process is designed to be flexible, transparent, and customer-centric. Below, you’ll find all the details regarding our shipping practices.
1. Global Shipping Coverage
We ship worldwide with no country restrictions. Wherever you are, our trusted logistics partners ensure your order reaches you swiftly and securely.
2. Shipping Carriers and Methods
We partner with the best international carriers, such as DHL, FedEx, and Aramex, to offer the most reliable shipping options available. Based on your location and preference, we provide various shipping methods, including standard and express services.
3. Shipping Costs
Our shipping costs are determined based on the weight and destination of your order. While shipping fees are automatically calculated at checkout, we also offer promotional discounts during special periods to make your shopping experience even better. Keep an eye on our website for ongoing promotions.
4. Order Processing Time
All orders are processed and shipped within 3 to 7 business days after your payment has been confirmed. Please note that during holidays or peak seasons, processing times may be slightly longer.
5. Estimated Delivery Times
Our estimated delivery times depend on the destination:
- Within UAE:Â 1-3 business days after dispatch
- GCC Countries:Â 3-7 business days after dispatch
- International (Rest of the World):Â 7-14 business days after dispatch
Please note that these times are estimates and may vary depending on customs procedures or unforeseen delays.
6. Order Tracking
We provide tracking information for all orders once they are dispatched. You will receive an email with your tracking number, allowing you to monitor the progress of your shipment in real-time.
7. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any applicable customs fees, import duties, or taxes imposed by the destination country. These charges are not included in our shipping fees and must be settled by the customer.
We recommend checking with your local customs office for any potential charges before placing your order.
8. Shipping Issues (Lost, Delayed, or Damaged Shipments)
In the unlikely event of a delayed, lost, or damaged shipment:
- If your package is delayed, please contact our support team, and we will assist you in tracking your order.
- If your order arrives damaged, please provide photos of the damaged item(s) within 5 days of delivery. We will work with you to resolve the issue, either by issuing a replacement or refund, depending on the situation.
We are not responsible for any delays caused by customs clearance processes or carrier-related delays beyond our control.
9. Returns Due to Shipping Errors
If an incorrect item is shipped to you due to our error, we will cover the return shipping costs and ensure the correct item is promptly delivered to you. Please read our return policy for more details.
10. Contact Us
If you have any questions about our shipping policy or need further assistance, please reach out to our customer support team at support@equipindustrial.com.